Chatbots
& voicebots
Many households incorporate these technologies as seamlessly as online shopping or Wikipedia. Chatbots and voicebots are shifting from information gathering to carrying out useful, meaningful, complex tasks.
The advantage of using bots is that they can be deployed in the applications clients already know and have installed in their phones (meaning they don’t have to download an unfamiliar new app), so they know how to use them – typically WhatsApp, Facebook Messenger, Viber, etc.
These apps are widespread even among smartphone users who don’t download applications beyond the basic ones included with the phone.
Possible uses for chatbots and voicebots:
Increasing income – marketing bots will bring in new paying customers and sell more products (upselling).
Cutting costs – operating and automating the client center.
We can handle the operator side of the conversation with clients via chatbots and voicebots as well as multichannel M2M (machine-to-machine) orchestration, several bots or a combination of a bot and call center, allowing us to handle an unlimited number of FAQs and common customer needs.
